1. Introduction
8l9 (https://8l9.onl) takes your privacy seriously. We believe your personal information belongs to you, and it is our responsibility to keep it safe. This Privacy Policy explains what information 8l9 collects, how it is used, where it is stored, and what rights you have over your data.
By creating an account or using any of our services, you are considered to have agreed to this Privacy Policy. If the policy changes, we will post a notice on the platform and, where necessary, send a message to your registered number.
Please note: This Privacy Policy applies solely to 8l9's own website and app. Third-party services and payment providers operate under their own separate privacy policies.
2. What Information We Collect
Under 8l9's Privacy Policy, we collect only the information necessary to provide our services. Collecting data beyond what is required goes against our policy.
Personal Information
Information you provide at registration:
- Full Name
- Mobile Number
- Date of Birth
- Current Address (where applicable)
- National ID or passport number (for KYC verification)
Financial Information
Collected for deposits and withdrawals:
- Mobile Banking Number (Mobile Banking, Nagad, Rocket)
- Transaction History & Amounts
- Payment Method Details
Automatically Collected Information
Automatically collected while using the platform:
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| IP Address | Security Verification & Fraud Prevention | 365 Days |
| Device Information | Account Security | 180 Days |
| Browser Information | Experience Improvement | 90 Days |
| Login Time & Activity | Security Monitoring | 365 Days |
| Cookies | Session Management | Until End of Session |
3. How Information Is Used
8l9 uses the information it collects for specific, clearly defined purposes only. Under our Privacy Policy, no data is ever used beyond its intended purpose.
- Account Management: To complete registration, login, and account verification.
- Payment Processing: To process deposits and confirm withdrawals.
- KYC Verification: To verify age and identity in compliance with legal requirements.
- Security: To prevent fraud, money laundering, and illegal activities.
- Customer Support: To resolve your issues quickly and provide effective support.
- Promotions: To inform you of relevant bonuses and offers based on your preferences (with your consent).
- Legal Compliance: To meet regulatory requirements.
Please Note: 8l9 never sells your personal information to advertisers, data brokers, or any third parties. Our Privacy Policy reflects our firm commitment on this matter.
4. Data Sharing & Disclosure Policy
8l9 does not generally share your personal information with third parties. However, sharing may occur in the following limited and specific circumstances:
- Payment Providers: Necessary information is shared with licensed payment providers such as Mobile Banking, Nagad, and Rocket to process deposits and withdrawals.
- KYC Partner: Only the minimum necessary information is shared with approved KYC service providers for identity verification.
- Legal Obligation: 8l9 is legally required to disclose information upon receipt of a valid order from a government authority or court.
- Security Agencies: Fraudulent or criminal activity may be reported to the relevant authorities.
If your data is shared for any purpose beyond those listed above, your prior consent will be obtained. This is a core principle of 8l9's Privacy Policy.
5. Cookies & Tracking
8l9 uses cookies to improve your browsing experience. Cookies are small data files stored in your browser that help manage sessions, save preferences, and maintain security.
| Cookie Type | Purpose | Mandatory? |
|---|---|---|
| Session Cookie | Stay Logged In | Yes |
| Security Cookies | CSRF Protection & Fraud Prevention | Yes |
| Preference Cookies | Saving language and interface preferences | Optional |
| Analytics Cookies | Analyzing user behavior to improve the platform | Optional |
You can disable optional cookies at any time through your browser settings. However, disabling essential cookies may cause some platform features to stop working.
6. Data Security Practices
8l9 uses industry-leading technology to protect your data. The following measures are applied under our Privacy Policy to ensure data security:
- 256-bit SSL/TLS Encryption: All data transmissions are encrypted, making interception by third parties impossible.
- Encrypted Database: Stored data is kept in encrypted form and cannot be read directly.
- Two-Factor Authentication (2FA): OTP-based two-factor authentication is available for account access.
- Firewall & IDS: Server-level protection against unauthorized access.
- Regular Security Audits: Regular security audits conducted by third-party experts.
- Restricted Staff Access: Only authorized personnel can access specific data.
Security Guarantee: In the event of a data security breach, 8l9 will notify affected users within 72 hours and take immediate steps to resolve the issue.
7. Your Rights
Under 8l9's Privacy Policy, you have the following rights regarding your personal data:
-
Right to Access Data
You may request a copy of your stored data at any time. Upon contacting support, the data will be provided within 7 business days. -
Right to Rectification
You can request corrections to inaccurate or outdated information. However, changes to KYC-verified data will require re-verification. -
Right to Erasure
After closing your account, you may request that your data be deleted. However, certain information may need to be retained for a defined period due to legal obligations. -
Right to Restrict Processing
You can opt out of promotional messages and marketing communications at any time. This will not affect your access to core services. -
Right to Data Portability
You may request a copy of your data in a structured, machine-readable format. -
Right to Complain
If you have a complaint regarding a breach of this Privacy Policy, you may contact our support team. If you do not receive a satisfactory response, you have the right to escalate the matter to the relevant regulatory authority.
8. Minors Protection
8l9 is strictly for individuals aged 18 and above. We do not knowingly collect data from minors. Age is verified at registration, and any account found to have provided false information will be closed.
If we receive data belonging to a minor, it will be deleted immediately and the associated account will be suspended. If you become aware of any such issue, please contact support.
9. Data Retention Period
8l9 does not retain your data longer than necessary. Information is kept for as long as your account remains active and deleted within a defined period after account closure.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | 2 Years After Account Closure | Legal Obligation |
| Transaction History | 5 Years | Financial Regulatory Requirements |
| KYC Documents | 5 Years | Regulatory Compliance |
| Support Conversations | 1 Year | Service Quality Improvement |
| Log Files | 365 Days | Security Monitoring |
| Marketing Preferences | Until Account Closure | Personalized Experience |
Once the designated retention period ends, data is securely deleted or anonymized.
10. Policy Changes
8l9 may update this Privacy Policy from time to time. When significant changes are made, we will:
- We will post a notice on the platform's main page
- We will send an SMS to your registered mobile number
- Consent to the updated policy will be requested at your next login
For minor changes, only the "Last Updated" date at the top of the page will be revised. Continued use of the platform after any policy update will be considered acceptance of the revised terms.
Tip: Visit this Privacy Policy page regularly to stay up to date.
11. Contact Us
For any questions, complaints, or requests related to this Privacy Policy, please contact the 8l9 support team:
- Email: [email protected]
- Live Chat: Live chat after logging into the platform
- Support Hours: 7 days a week, 24 hours a day
- Response Time: Usually within 24 hours
To request data deletion or correction, you must contact us from your registered mobile number for identity verification.
General Inquiries
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Content
End-to-End Encryption
Every data packet from your device to our servers is encrypted with 256-bit SSL. No one can intercept it in transit.
Zero Data Sales
8l9 never sells your data to advertisers or data brokers — this is a core commitment of our Privacy Policy.
User Controls
You have full rights to view, correct, and delete your data. Simply contact support at any time to submit a request.
Secure Data Centers
Our servers are hosted in internationally certified data centers with 24/7 physical and digital security.
Regular Security Audits
Third-party experts audit our systems multiple times a year, and any vulnerabilities found are addressed immediately.
Two-Factor Verification
Enable OTP-based two-factor authentication (2FA) at login to completely block unauthorized access to your account.